Steinhafels Furniture

I will preface this review by saying that our salesperson, Tylor, was fantastic. However, Overall Customer service with this company is terrible. Purchased a chair and ottoman from the clearance section with plans to pick it up the next day. When I arrived to pick it up, I was informed that the items were not clearance and not available for pick up, and also would not be available for a week (the chair) to over a month (the ottoman). Barely an apology was given from the person at the front desk. I went back to see what can be done about this issue, to see if we could have the delivery drop off fee ($50) waved for the inconvenience. I was told that was not an option, but we could pay the $50 and arrange a drop off. I requested a refund instead and then phoned customer service, where I found out that not only were they absolutely unwilling to wave the drop off fee, but the items weren't even going to be available for pickup at the location we purchased them at and that we would have to drive over half an hour to a different Steinhafels to pick them up, something that was never told to us prior to this. So instead of them taking care of their customers, they expect us to make 2 separate trips to a different store to pick up our merchandise. This company's customer service is absolutely terrible and we'll take our future business to Ashley. Nothing more idiotic in business than losing a customer and a several hundred dollar sale (and future sales) over $50.

We arrived at Steinhafels late Saturday afternoon and decided on a patio set that was on clearance. We also needed to order an additional 3 chairs to go with the set. The young salesman we were talking to referred us to his manager, Doug LuMaye. Doug placed the order online for the 3 additional chairs and combined that sale with the in-store clearance items. Although it was near closing time and the computer system had some issues, he remained calm and determined to get it done right for us. We feel we received excellent service from Doug and we appreciated his courtesy and persistence. We would not hesitate to do business with Steinhafels again and we will tell all our friends and relatives about the service Doug provided for us.

Went with my friend to check out the bed she was buying and interested in buying one as well. Me, her and another friend (all above 23, 2 who are married). We were looking at the mattress and checking it out and one lady came up to us assuming we weren’t 18 and said we needed a parent. Told her we were 23 and she walked away not saying anything. She went to get her assistant manager, Amy. Amy came and told us we needed to be 25… where the sign on the door clearly states 18. We told her that our friend was buying this specific mattress ($6,000 she would be spending here). And she told us we had to leave because we weren’t old enough… found the manager, Shawn and he was nice and helpful about it but he also was downplaying the situation and overlooked us but extremely disappointed in the customer service here. Amy and the other lady that approaches us were EXTREMELY rude and made us feel so terrible. Would never ever spend my money here. I just wish they would’ve apologized for wrongly treating us. Just hope they learn and get coached better in the future!